1:30 PM – 2:15 PM | Session 1: Beyond the Buzz: AI that actually works

2:15 PM – 3:00 PM | Session 2: Client Influence: Turning relationships into results

3:00 PM – 3:30 PM | Refresh & Recharge

Afternoon tea.

3:30 PM – 4:15 PM | Session 3: Pricing for Impact: Balancing value and commercial success 

Libby Maynard - Partner and Pricing Lead

Beaton Research & Consulting

Libby Maynard is a Partner at Beaton Research & Consulting, where she helps professional service firms achieve sustainable growth through evidence-based pricing strategies. Drawing on over 30 years of experience in professional services, Libby has worked as a lawyer and led business development, marketing, pricing, and legal project management functions at two major Australian law firms. She has also consulted to dozens of firms across Australia and New Zealand.

Libby is known for helping firms win competitive bids, design and implement major marketing and pricing initiatives, and improve client service outcomes. One client described pricing as “a dark, difficult, and frustrating art, but at the core of the business of law”—a challenge Libby embraces. She supports firms in tackling pricing governance, enhancing analytics, exploring pricing models, quantifying and managing scope creep, and building confidence in pricing conversations.

Her approach is grounded in research, analysis, and practical application. Libby is an Accredited Legal Pricing Professional (ALPP) and Accredited Legal Project Manager (ALPM) through the True Value Partnering Institute.

4:15 PM – 5:00 PM | Session 4: Evidence of Influence: Making BDMC results impossible to ignore 

5:00 PM – 5:15 PM

Closing Remarks and wrap-up takeaways from the ICON President.

5:30 PM – 7:30 PM | Unwind. Connect. No Slides Required.